Skills
Technical expertise from infrastructure to enterprise applications
ERP & Business Applications
Cloud Platforms & Services
Collaboration & Productivity
IT Infrastructure & Virtualization
Networking & Hardware
Operating Systems
Programming & Scripting
Databases
Monitoring & Logging
Backup & Disaster Recovery
DevOps & Containers
Security & DNS Tools
IT Service Management
IT Project Management
Expertise Depth
A visual representation of my technical proficiency across different domains. Darker shades indicate deeper expertise.
ERP & Business Applications
Programming
Cloud & DevOps
Integration & Data
Skills Overview
Experience
From IT Operations to Strategic Leadership
A progressive career spanning IT support, system administration, networking, ITSM, and ERP delivery, evolving into strategic Business Applications leadership.
Career Progression
IT Support
Entry Level
System Administrator
Individual Contributor
Senior System Administrator
Senior IC
Senior SysAdmin & Digitalization Specialist
Senior IC
Business Applications Manager
Raiffeisen Viehzentrale
End-to-end ownership of Business Applications and IT infrastructure, bridging the gap between technology operations and business strategy. Responsible for shaping the digital backbone of the organization -- from ERP modernization and network architecture to ITSM processes and enterprise integrations -- ensuring every system serves a clear business outcome.
Responsibility Areas
- Business Applications Strategy & Roadmap
- Microsoft Dynamics ERP (NAV & Business Central)
- IT Infrastructure & Server Management
- Networking, Firewalls & Security
- IT Service Management (ITSM)
- IT Project Management & Vendor Oversight
- Identity & Access Management
- Process Automation & Power Platform
- Enterprise Integrations & Data Architecture
Leadership & Decisions
- Established Business Applications as a strategic function, defining vision and multi-year roadmap
- Led ERP transformation from legacy Dynamics NAV to Dynamics 365 Business Central across 5 entities
- Redesigned IT service management processes aligned with ITIL, reducing incident resolution times by 45%
- Directed network infrastructure modernization including firewall refresh, VLAN segmentation, and SD-WAN rollout
- Managed IT project portfolio with annual budget responsibility, delivering all projects within scope and timeline
- Implemented governance framework for application lifecycle, change management, and vendor oversight
- Built and developed a cross-functional team of 6 specialists across ERP, IT operations, automation, and integrations
Impact
Technology & Platform Coverage
Microsoft Dynamics ERP
Microsoft 365 Administration
IT Infrastructure
Networking & Firewalls
IT Service Management
Device & Endpoint Management
Identity Platform
Cloud Platform
On-Premises Infrastructure
IT / ERP Consultant
Raiffeisen Viehzentrale
IT and ERP consulting role bridging infrastructure operations and business application delivery. Led ERP projects, IT infrastructure assessments, and ITSM advisory for the organization.
Responsibility Areas
- ERP Solution Architecture
- Microsoft Dynamics NAV & Business Central
- IT Infrastructure Advisory
- ITSM Process Design
- IT Project Management
- Stakeholder Management
Leadership & Decisions
- Directed ERP modernization programs transitioning from Dynamics NAV to Business Central
- Designed IT service management processes and tooling strategies
- Led IT infrastructure assessments and modernization roadmaps alongside ERP projects
- Advised stakeholders on ERP strategy, IT governance, and transformation roadmaps
Impact
Technology & Platform Coverage
Microsoft Dynamics ERP
Cloud Platform
IT Infrastructure
ITSM
Networking
Data & Reporting
Senior System Administrator & Digitalization Specialist
extraleicht GmbH & Co. KG / enwamo GmbH
Planning and implementation of IT infrastructure solutions, including hardware and software installation. Ensured maintenance and operation of servers, computers, and networks. Provided end-user support for technical issues and created technical documentation and user guides. Managed LAN and implemented security measures for risk mitigation. Conducted regular security audits and reviewed data protection policies. Planned and executed system upgrades and performance improvements. Trained employees on software tools and IT systems. Drove business digitalization through ERP customization and system integrations.
Responsibility Areas
- IT Infrastructure Planning & Implementation
- Server, Computer & Network Operations
- End-User Technical Support
- Technical Documentation & User Guides
- LAN Management & Security Measures
- Security Audits & Data Protection
- System Upgrades & Performance Optimization
- IT Training & User Enablement
- Business Digitalization & ERP Customization
- System Integration
Leadership & Decisions
- Managed full IT infrastructure stack for 150+ users across 2 locations
- Led firewall and VPN modernization project, improving remote access security
- Delivered ERP customizations and financial process improvements
- Established structured IT change management processes
Impact
Technology & Platform Coverage
Microsoft Dynamics ERP
IT Infrastructure
Networking
ITSM
System Administrator & Digitalization Specialist
Sodefa GmbH & Co. KG
Responsible for installation, setup, and updating of hardware, software, and network components. Monitored and maintained servers, computers, and networks to ensure high performance. Provided technical support for end users and created detailed documentation. Managed local network (LAN) and implemented security measures. Conducted regular security audits and ensured data protection. Drove business digitalization through ERP customization and system integrations.
Responsibility Areas
- Hardware, Software & Network Installation
- Server & Network Monitoring
- Technical Support & Documentation
- LAN Management & Security
- Security Audits & Data Protection
- Business Digitalization & ERP Customization
- System Integration
Leadership & Decisions
- Owned server infrastructure for 100+ users including virtualization platform
- Led Active Directory restructuring and Group Policy optimization project
- Delivered ERP customizations and process improvements
- Managed vendor relationships for networking and hardware procurement
Impact
Technology & Platform Coverage
Microsoft Dynamics ERP
IT Infrastructure
Networking
Backup
Monitoring
IT Support
State Attorney — North Macedonia
Responsible for daily IT support at the State Attorney's office — from user management and troubleshooting to technical support and IT consulting. Handled maintenance of desktop applications, local networks, IT security, and network management. Performed computer repairs, installation and configuration of hardware, software, systems, networks, printers, and scanners. Monitored and maintained IT systems, diagnosed and resolved hardware and software issues, and created process documentation and reports to support and optimize operations.
Responsibility Areas
- Daily IT Support & User Management
- Hardware & Software Troubleshooting
- Desktop Application Maintenance
- Local Network & IT Security
- Computer Repairs & Configuration
- Process Documentation & Reporting
Leadership & Decisions
- Provided responsive IT support for end users across office environments
- Assisted senior administrators with server maintenance and patching
- Managed IT asset inventory and procurement coordination
Impact
Technology & Platform Coverage
IT Support
Infrastructure
Networking
Solution Architectures
Reference architectures from past implementations
Business Central Integration Architecture
Multi-channel integration pattern connecting Business Central with external systems via Azure Service Bus.
Multi-Company Setup
Scalable multi-company architecture with centralized master data and automated intercompany transactions.
Warehouse IoT Architecture
Real-time warehouse management with IoT devices, edge computing, and Business Central backend.
Stakeholder Collaboration
Building partnerships across the organization
IT
Strategic PartnerDaily collaboration on architecture, security, and infrastructure
Key Activities
- Joint architecture reviews
- Shared incident response
- Security assessments
- Capacity planning
Finance
Primary CustomerClose partnership on ERP, reporting, and compliance requirements
Key Activities
- Monthly ERP steering
- Quarterly roadmap reviews
- Audit preparation
- Budget planning
Operations
Key CustomerSupporting operational excellence through automation and integration
Key Activities
- Process optimization
- Automation initiatives
- System training
- Performance reviews
Management
Strategic AdvisorProviding insights and recommendations for technology-enabled business strategy
Key Activities
- Executive dashboards
- Strategic planning input
- Investment proposals
- Risk reporting
External Partners
Managed RelationshipsCoordinating with vendors, consultants, and service providers
Key Activities
- Vendor selection
- Contract management
- Performance monitoring
- Integration coordination
Let's Work Together
Available for consulting, development, and advisory engagements
Project-Based
End-to-end delivery of defined scope projects
New implementations, major extensions, integrations
Staff Augmentation
Join your team as a senior developer or technical lead
Complex projects needing additional expertise
Advisory & Review
Technical review, architecture consultation, code audit
Second opinions, quality assurance, strategic planning
Getting Started
Initial call to understand your needs
Proposal with scope, timeline, and investment
Contract and kickoff
Regular check-ins throughout engagement
Or email me directly at artan@ramani-tech.de
Credentials
Certifications
Kusto Detective Gold Star
Microsoft Azure Data Explorer • 2023
ID: Oct 2023 — Nov 2023
Microsoft Sentinel Ninja Training
Microsoft Corporation • 2022
ID: Sep 2022 — Oct 2022
Interconnecting Cisco Networking Devices (CCNA)
Semos Education • 2020
ID: Jan 2020 — Mar 2020
MCSA: Windows Server 2016 — 20742
Semos Education • 2020
ID: Jan 2020 — Mar 2020
MCSA: Windows Server 2016 — 20741
Semos Education • 2020
ID: Jan 2020 — Mar 2020
MCSA: Windows Server 2016 — 20740
Semos Education • 2020
ID: Jan 2020 — Mar 2020
Education
B.Sc. Computer Science
International University of Struga
2019
Oct 2016 — Jun 2019
General Higher Education Entrance Qualification
Gostivar, North Macedonia
2016
Sep 2012 — Jun 2016
Primary School
Ismail Qemali, Gostivar, North Macedonia
2012
Sep 2004 — Jun 2012
Contact
Let's work together
Have a project in mind or want to discuss opportunities?I'm always open to exploring new challenges and collaborations. Reach out and let's create something great together.